To: The Thompson Garage Door Co.
From: Dave and Kris Korngable
I am taking the time to write this letter to show my appreciation for the fine customer service your company and service techs have shown us over the yeras You earned my loyalty due to the fact about 5 years ago when a cable broke on my garage door you were the only company out of several that I called that would come out the next day. The tech that came out that day was friendly and did a great job! Recently our torsion spring broke on our garage door and the first and only company I called was yours. Your service techs came out earlier than promised, were very friendy, and were even concerned about getting my foyer dirty in order to gain access to my garage. I asked your techs if they could look at the door since it hadn't operated properly in a long time. Your techs installed teh torsion spring and adjusted the door, it works perfect now! Your company and especially the techs that were at my house that day did the litter things that we don't see very often in today's society, you took the time to give good customer service. Thank you!
I love my new door and it is sooo quite – Brian was friendly and nice and even took time to do a follow up call. Thank you!
I wanted to thank you for stopping out and taking care of me tonight. Customer service like this means a lot and I appreciate it very much. Thanks again for your time and help!
You guys have wonderful service and your technician, Brian, is courteous and neat. He explained the problem and got it fixed with same day service.
To my knowledge our paths have never crossed. I want to stop you for just a moment of your busy day to say thank you. Thank you for the integral service that you and all at Thompson's Garage Door provide to the Rochester community. Thank you.
Dr. Brian Dahl
I wanted to write you a quick note to express my thanks for your quick response and installation of my new garage door opener. Your attention is outstanding. I want to also compliment the installer, Brian, who was super. He was courteous and extremely helpful. Your organization is certain a credit to the business community. It was wonderful to do business with you and I certainly will recommend you to all of my associates. Again, thank you!!
-Santo S. Russo
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October 29th, 2001
Thanks for the quick, efficient service on my garage door/opener. I'll recommend you to others!
- Marilyn Hauron