To: The Thompson Garage Door Co.
I am taking the time to write this letter to show my appreciation for the fine customer service your company and service techs have shown us over the yeras You earned my loyalty due to the fact about 5 years ago when a cable broke on my garage door you were the only company out of several that I called that would come out the next day. The tech that came out that day was friendly and did a great job! Recently our torsion spring broke on our garage door and the first and only company I called was yours. Your service techs came out earlier than promised, were very friendy, and were even concerned about getting my foyer dirty in order to gain access to my garage. I asked your techs if they could look at the door since it hadn't operated properly in a long time. Your techs installed teh torsion spring and adjusted the door, it works perfect now! Your company and especially the techs that were at my house that day did the litter things that we don't see very often in today's society, you took the time to give good customer service. Thank you!